Infinx iBridge

Healthcare Portal​

What is iBridge

 

iBridge helps with insurance verification and provides more insight into patient benefit information. Preauthorization helps ensure that all parties (clinics, insurance companies, and patients) are properly informed prior to a procedure. 

 

When you know what is covered and your patient knows what they must pay – payment arrangements significantly increase revenue.

 

 

Project Goal

The first phase of the project was to update the visual design and create a branding style guide. However, after diving into the experience it became apparent that there was room for improvement of the user experience as well.

Role and Team

Role on Team

Research, UX, Visual Design


Deliverables

  • Competitive Research

  • Wireframes

  • Prototypes

  • High-Fidelity Mockups

Who was on the Team​​​

  • Product Manager

  • Backend (India)

Platform

  • Web

The Current Experience

 

The current experience is difficult to navigate and processing cases is a "free-for-all" like experience where any person can take any case, at any point.

Pain Points

  • Several clicks required to move between different cases

  • Finding cases that have not been worked on​

  • Locating cases takes several search parameters

  • Completing the case in the response window

Original iBridge Queue: Dashboard View (on the left), Queue List (Center), Form View (on the right)

Understanding the Current Flow

 

There are several comp

Common Trends for Dashboards

 

There are several competitors in the photo book space, especially for iOS. Kodak is looking to play in the space but also to find a competitive edge by bringing in the feature of the Smart Picker into play which only a handful of competitors have. 

Initial Sketches

 

Began sketching based on my observations.

Final Deliverables

 

Final handoff included an InVision prototype to show flow and interactions, Zeplin Files with assets, and a checklist of points that needed polish after development began.

Final Design for the Case Form

Specs were placed in Zeplin

After Delivery to Development

 

Once the files were handed off and development had started, I began to track change requests to help the team fine-tune the product.

Design check of development site

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Based in San Francisco Bay Area

Carpe Diem

Sunnyvale, Santa Clara County, California, South Bay