Infinx iBridge

Healthcare Portal

Project Overview

iBridge ensures insurance verification and provides insight into patient benefit information. Preauthorization helps ensure that all parties (clinics, insurance companies, patients) are properly informed prior to a procedure. When you know what is covered and your patient knows what they must pay – payment arrangements significantly increase revenue.

Role

Research, UX, Visual Design

Deliverables

Competitive Research
Wireframes
Prototypes
High-Fidelity Mockups

The Team / Stakeholders

CEO
Head of Product Innovation
Backend (India)

Platform

Where We Started

Collections of cases based on status (macro view of cases)

Queue list of cases (micro view cases)

Working specific case

Original iBridge queue: Dashboard View (on the left), Queue List (center), Form View (on the right)

Who are the Users

Client Healthcare Provider
Infinx Manager
Infinx Case Worker

Pain Points

Takes several clicks to move between cases
"Free-for-all" - case workers can pick any case, however, they may miss the most immediate case that has a looming deadline
Unorganized lists with no clear indication of case status

Understanding the Current Flow

It was important to keep in mind the team's request to keep a similar structure to the flow that was already in place. Understanding how a case is started, the process for completing a case, the status that a case is given at each step, and how a case is completed.

Existing screens and taking time to understand the current flow

Finding Inspiration

There are several examples of well-designed dashboards not only on design inspirational sources such as Pinterest, MaterialUp, Dribbble but also looking at companies that have dashboards such as Asana, Salesforce, and many more.

View Pins

Sketching and Wireframing

Exploring a possible new search experience

Iterations for Dashboard

Several iterations were created to explore the dashboard, forms, search, icons, and much more.

Final Deliverables

Final handoff included an InVision prototype to show flow and interactions, Zeplin Files with assets, and a checklist of points that needed polish after development began.

Try Prototype